After 6 weeks without a phone it “appears” as though Virgin Mobiles has finally managed to fix it.
Never met such poor service.
Everyone I spoke to was trained to say “I apologise if ….” to the extent that it is obviously insincere as none of them could or would do anything!
They had the mantra off pat, even though the words never actually left their lips “Computer says no” it was the equivalent in many ways.
I wrote to their so called Customer services director and copied to their MD and Company secretary.
None of them bothered to reply.
It will almost certainly end in court as none of them will take hold and accept responsibility.

I get so fed up of large companies who think their rules are everything and English law comes a poor second or third.
We will see which the courts believe is paramount.

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